Connecticut Attorney General's Office
Going Shopping On The Internet?
Here are a few tips to keep in mind
- Know who you are dealing with
Make sure the company is legitimate. Identify the company's name, its physical address, including the country where it is based, and an e-mail address or telephone number, so you can contact it if there are any problems or questions you may have.
- Know what you are buying
Look for clear, accurate information that is easily accessible about the goods or services you are interest in.
- Understand the terms, conditions and costs involved in the sale
Are the prices posted in U.S. dollars or some other currency? Does the company ship internationally? How long will it take for an order to be delivered? Will unexpected taxes or duties be added to the price? What are the warranties and guarantees for this product? What are the cancellation, return, or refund polices?
- Protect yourself when paying online
Look for information posted online that describes the company's security policies, and check whether the browser is secure and encrypts your personal and financial information during online transmission. That makes the information less vulnerable to hackers.
- Look out for your privacy
All businesses require information about you to process an order. Some use it to tell customers about products, services or promotions, but others share or sell the information to other venders, a practice with which you may not be comfortable.
- Understand what recourse you have if you run into problems with your purchase
Do business only with companies that state their commitment to customer satisfaction and their policy to resolve consumer complaints or difficulties quickly and fairly, without imposing excessive charges or inconvenience.
- Get smart about e-commerce. Demand consumer-friendly policies and procedures
Look for information from businesses, consumer representatives and governments about your rights and responsibilities when you participate in international electronic commerce. Take an active role in advancing an electronic marketplace that promotes fair and effective policies and procedures that protect businesses as well as consumers.
Content Last Modified on 12/1/2011 12:02:20 PM