cen: CEN Help Desk

 
Helpdesk and Network Operations Support 
 
 
{email}
 Click to be added to CEN's
 Maintenance Notification List
 
 
 
{calendar}
 Maintenance Calendar 
 
 
 
 
*Please fill out this form to request initial or additional IPv4 address space from CT Education Network.
 
*Please fill out this form if you wish to establish a peering with Connecticut Education Network
 
 
If you have a problem you would like to report you may do so by calling:

(860) 622-4560 and choosing option 1 for DAS-Best Help Desk, or 3 for GlobalNOC Service Desk

or by sending email to: BEST.helpdesk@ct.gov or Servicedesk@cteducation.net.

The DAS-BEST Help Desk handles all application issues. Examples of application issues are filtering, DNS changes, video conferencing, misc questions, etc.
 
The GlobalNOC Service Desk handles all network issues. The GlobalNOC supports our network 24x7x365. Examples of network related issues are if your site is down, circuit is down, site has no internet access but switch is up, fiber cuts, etc.
 
Here is a PDF of the help desk contact/escalation sheet with all the necessary contact information.
 

If you are interested in requesting a new service or you would like more information about our services, we invite you to fill out our Connection Request Form or contact:

Wendy Rego
(860) 622-4571   


Content Last Modified on 7/17/2014 1:54:01 PM