despp: Division of Statewide Emergency Telecommunications (DSET)

The goal of the Division of Statewide Emergency Telecommunications (DSET) is to provide for the development and maintenance of coordinated state-wide emergency service Telecommunications for public safety organizations and to the residents of the State of Connecticut.

DSET is responsible for the 9-1-1 Emergency Telecommunications System, Public Safety Data Network, Public Safety Frequency Coordination, Public Safety Telecommunicator Training, Geographic Information Systems, the CT Alert Emergency Notification System, and to provide  support for the consolidation of public safety answering points.
William Youell
{DSET Staff}
   News and Announcements

NG9-1-1 System Update


Please open the link below for an important announcement from A&T regarding transition of NG 911 system.  

DSET remains committed to communicating with all of our customers and will continue to provide updates as they become available. In the meantime, if you have questions please call our main number at 860-685-8080.


AT&T NG9-1-1 Sytem Announcement


Also, please note the next PSAP Update Meeting will be held Tuesday October 18, 2016. Please notify our office at 860-685-8080 if you plan on attending


Tuesday October 18, 2016 9:30 - Noon   

Guilford Fire Department

390 Church St., Guilford, CT                      

PSAP Update Meeting

Tuesday October 18, 2016 9:30 - Noon   
Guilford Fire Department
390 Church St., Guilford, CT                      


NG9-1-1 System Outage - 7/15/16

A status report of the incident, including a root cause analysis, the steps taken to enhance the NG9-1-1 system's resiliency, and improvements made in DSET'S ability to communicate with PSAPs during system outages is provided at this link:

NG9-1-1 PSAP Implementation Schedule

The cutovers of PSAPs to the NG9-1-1 system have been put temporarily on hold to allow for AT&T to make upgrades to the system. 

A revised deployment schedule will posted when it becomes available.

CT Alert

 The addition of the Community Engagement Module makes it easier to opt-in to receive alerts

Voiance Language Services Replaces Language Line

Effective March 1st, 2016, the State of Connecticut’s contracted interpretation service provider will be Voiance Language Services.  The dedicated number to access the services is 1-844-514-0030.


It is important that you make any necessary changes in your contact lists, speed dials, matrices, transfers, etc.   PSAP dedicated PIN Numbers and the procedures on how to access Voiance, were mailed to each PSAP.   If you have questions please contact or 860-685-8031.

Restrictions for use will remain in effect, specifically; DSET will not pay for any translation services that are not directly related to a 9-1-1 call. Your town may choose to purchase additional translation services directly through Voiance.

NG9-1-1 User Reference Guides

Click Here for Documents

DSET Newsletter

Please click below to view  first edition of the DSET Newsletter.  This publication is  intended  to keep you updated on news and developments which relate to 9-1-1 emergency telecommunications.

Special thanks to Carey Thompson for all of her contributions!

DSET Newsletter May 2015

Next Generation 9-1-1 System Deployment

The Division of Statewide Emergency Telecommunications, in conjunction with AT&T and the State of Connecticut Bureau of Enterprise Systems and Technology (BEST), has been conducting extensive tests to ensure the successful deployment of Next Generation 911.  

Cutover for the ten designated pilot sites will begin the third week of April 2015 and is expected to be completed by the third week of May 2015. The pilot sites are: New Britain, Wilton, Enfield, Newington, Valley Shore, Fairfield, Middletown, Mashantucket, Shelton, and Wolcott.

Updates will be provided as they become available; the schedule for the remainder of the PSAPs’ cutover dates will be posted on our website once it has been finalized.

Frontier Communication Procedures for the Legacy E9-1-1 System Repair

Frontier Letter to PSAPs

Frontier Escalation Procedures


FCC Announcement Regarding Multiline Telephone Systems (MLTS) and 9-1-1


   Featured Links

First Responder Network Authority

National Emergency Number Association (NENA)



Association of Public-Safety Communications Officials (APCO)




CT ECO  2012 Orthophotography


Public Education Resources

Public Education Resources

Content Last Modified on 2/20/2014 1:38:08 PM