despp: Division of Statewide Emergency Telecommunications (DSET)

The goal of the Division of Statewide Emergency Telecommunications (DSET) is to provide for the development and maintenance of coordinated state-wide emergency service Telecommunications for public safety organizations and to the residents of the State of Connecticut.

DSET is responsible for the 9-1-1 Emergency Telecommunications System, Public Safety Data Network, Public Safety Frequency Coordination, Public Safety Telecommunicator Training, Geographic Information Systems, the CT Alert Emergency Notification System, and to provide  support for the consolidation of public safety answering points.
William Youell
{DSET Staff}
   News and Announcements

{Save the Date}

2015 Telecommunicator Conference Flyer

Re-Opened Comment Period Regarding Proposed Changes To 9-1-1 Funding Regulations

In order to provide additional time for the PSAP community, and interested citizens, to provide their input and views to DSET, regarding our proposed changes to the regulations related to funding PSAPs, we have extended the time to submit comments or proposals. Interested parties may file on or before March 15th.

Comments can be filed via email or postal mail, following the instructions in the link immediately below this message.  All filings related to this Notice of Proposed Regulatory Change should refer to DSET Docket No. 13-01.

Notice of Proposed Regulatory Change Web Page

DESPP Issues Guidelines For First Responders Treating Ebola Patients

DESPP Ebola Guidelines 


Frontier Communication Procedures for the Legacy E9-1-1 System Repair

Frontier Letter to PSAPs

Frontier Escalation Procedures


NG911Call Handling Demonstration Open House

The NG9-1-1 Call Handling Demonstration Open House was held on Monday September 22, 2014.  Each of the four sessions were well attended and some great feedback, regarding the NG9-1-1 system, was received from the Public Safety Answering Point personnel.


FCC Announcement Regarding Multiline Telephone Systems (MLTS) and 9-1-1

Next Generation 9-1-1 System Deployment

DSET is moving ahead with the deployment of the NG9-1-1 system.   The system’s ESI Net Core, including the Network Control Centers and the Emergency Call Data Centers will be built during 2014.  The cutover of the first ten pilot NG9-1-1 PSAPs will occur by the end of February 2015.  The pilot PSAPs are:  New Britain ERC, Valley Shore ECC, Fairfield ECC, Enfield ECC, Wolcott PD, Middletown Central Communications, Shelton PD, Wilton PD, Newington PD, and Mashantucket Pequot Public Safety.  The remaining PSAPs will be cutover to NG9-1-1 by the first quarter of 2016.   A “Text to 9-1-1” trial will begin at two NG9-1-1 pilot PSAPs in 2015.

PSAP Update Meetings

On May 21st and May 22nd, the Division of Statewide Emergency Telecommunications held two informational sessions to update public safety personnel on the status of emergency communications in Connecticut.  The sessions were attended by nearly 120 people and the feedback has been very positive.


Due to the large scope of this project, as well as its complexity, the project team is made up of a number of representatives from AT&T, TCS and DSET. All were available to discuss policy, timelines and the overall scope and deployment of NG 9-1-1. TCS personnel gave a product demonstration of the NG 9-1-1 call handling software and an overview of its features and benefits. There were a number of excellent questions that were posed to the project team; they are available along with the responses, at the following link.


NG9-1-1 Questions & Answers


The entire PSAP Update Presentation is available at this link: PSAP Update Presentation

For those of you who were able to attend we thank you for your participation, for those who were unable to attend, the PowerPoint slides from the presentation will be posted on the DSET website.   DSET anticipates holding an additional update session late this summer.  Our intention is to communicate with you frequently and provide updates as we have them as to the progress of this deployment and other current issues. We encourage you to visit the website frequently, and to contact DSET staff directly or email DSET@CT.GOV, with any questions or concerns that you may have.


Next Generation 9-1-1 System User Group

A small, diverse user group has been formed

 to assist DSET staff by providing input, expertise, knowledge and experience with current and best practice for the use and implementation of NG 9-1-1.   The following people have been selected based on the diversity of the communities they serve, their experience with all emergency service disciplines (police, fire, and EMS) and their overall level of commitment and hands on experience. They are representing a large city, a small city/ multi-town, a state police troop and a regional center.


Teresa Lockwood – Lead Dispatcher, State Police Troop H, E9-1-1 Commission Member, 9-1-1 Certification Instructor, Curriculum Committee, Telecommunicator for 21 years.


Kevin Webb – Communications Manager, Litchfield County Dispatch, Telecommunicator Emergency Response Taskforce (TERT) Coordinator, Telecommunicator for 17 years.


Joseph Kronenberger - Deputy Director, Central Communications, City of Middletown which serves both the City of Middletown and Portland, NENA and APCO member, Telecommunicator for 18 years.


George Peet - Deputy Director, City of New Haven Public Safety 9-1-1, in 2005 worked on City’s appointed team to merge Fire and Police Communications and create a consolidated PSAP, Telecommunicator for 18 years. 


The first meeting of the User Group was held during the first week of May.

Content Last Modified on 4/2/2013

   Featured Links
CDC Ebola guidelines for PSAPs
First Responder Network Authority

National Emergency Number Association (NENA)



Association of Public-Safety Communications Officials (APCO)




CT ECO  2012 Orthophotography


Public Education Resources

Public Education Resources


DSET Budget

Proposed DSET Budget FY 14-15

Content Last Modified on 2/20/2014 1:38:08 PM