DMV: How To File a Complaint Against a Dealer or Repairer
How to file a Complaint Against a Dealer or Repairer
Holiday Schedule: DMV customer service centers will close for the Memorial Day holiday on Friday, May 27 at 12:30 p.m. and reopen Tuesday, May 31 at 7:45 a.m.
All AAA offices will be open to process renewals for driver licenses and non-driver ID cards during their normal business hours on Friday, May 27 and Saturday, May 28. AAA offices will be closed on Monday, May 30.
Send one copy to the DMV Consumer Complaint Center (to address below) and the other copy to the dealer or repairer that the complaint is concerning.
NOTE: It is essential that you include copies of all paperwork related to your complaint (e.g., warranty, invoice, repair bill, etc.). Please do not send the originals.
Include telephone numbers where you can be reached weekdays between 8 a.m. and 4:30 p.m. Your e-mail address would allow us to respond more quickly as well.
NOTE: If your complaint is resolved after submittal of your paperwork, please send a short letter (signed and dated) to the address listed below stating that the problem has been resolved. Please submit all correspondence to:
Department of Motor Vehicles Consumer Complaint Center 60 State Street Wethersfield, CT 06161 860-263-5405
If you believe someone is operating an unlicensed dealer, repairer or recycler business, you should report all information in writing to the CT DMV's Dealer Enforcement Unit.