Changes which may affect your program eligibility must be reported to the Department of Social Services within 10 days. You can report changes online, by phone, or in person at DSS offices. For examples of changes to report, please scroll down. Thank you!
Online ‘change’ reporting is here for DSS clients!
We’re pleased to introduce online change reporting for DSS clients! Save time and get 24/7 access to DSS. Now, you can report changes and upload supporting verifications/documents through your MyAccount (online client benefits account). This is a great customer service feature for clients who are able to go online!
You can report changes in income, household size, and other eligibility-related information (please scroll down to see list of changes to report).
How to report changes online:
- If you already have opened a MyAccount and have associated your client ID number with it, just go to www.ct.gov/dss/myaccountlogin to access your account. Then look for the ‘Report Change’ link at the top of the page.
- If you already have opened a MyAccount and have NOT YET associated your client ID number with it, go to www.ct.gov/dss/myaccountlogin to access your account. Then look for the ‘Associate Case’ instructions. Don’t worry, it’s easy to link your client ID number with your MyAccount in this way. After you associate your client ID number with your case, the ‘Report Change’ link will be available at the top of the page. If you do not yet have a client ID number, you can update MyAccount later to associate it with your case.
- If have not already opened a MyAccount, it’s easy to set one up – just go to www.connect.ct.gov and click on 'Create an Account' in the MyAccount box. Please link your client ID number with your MyAccount at the ‘Associate Case’ area. If you do not yet have a client ID number, you can update MyAccount later to associate it with your case.
Thank you for using our new online change reporting feature. We hope you will find it convenient and helpful!
To report changes, you may call the DSS Client Information Line and Benefits Center at 1-855-6-CONNECT (or 1-855-626-6632).
Be sure to have your client ID number handy.
Examples of changes you should report are:
Changes in income
You start employment
You change employers
You end employment
You start to receive unemployment compensation
Your unemployment compensation ends
You start to receive social security
You start to receive child support payments
Any other changes in income over $100.00 per month
Changes in living arrangements
Someone moves into your household
Someone moves out of your household
You get married
You get divorced
You become pregnant
You give birth
You enter a drug treatment program, rehabilitational facility or hospital for over 30 days
You receive an inheritance
You receive a lawsuit settlement
You open or close a bank account
You buy or register a motor vehicle
You enroll in school, change schools, quit or graduate