DSS: Field Offices

Field Offices

Applicants and clients have the option of contacting the Department of Social Services online, by phone, or in-person.

It’s helpful to know that applications for many DSS services can be sent by mail (How to Apply).

For a quick and handy eligibility pre-screening tool for DSS services, please visit www.connect.ct.gov.

We encourage DSS clients who have online access to open a client benefits account (MyAccount) at www.connect.ct.gov.

In addition, new phone access is available through the DSS Client Information Line and Benefits Center at 1-855-6-CONNECT.  Please click here for more information about this service.

DSS field offices are also available for service assistance.  Office hours are Monday though Friday between 8:00 a.m. and 4:30 p.m.  Please see below for more information.

For information on accessing Department of Social Services programs in your area, please follow the links below to your field office.


Department of Social Services Field Offices
 Bridgeport  Danbury  Greater Hartford
 Manchester  Middletown  New Britain
 New Haven  Norwich  Stamford
 Torrington  Waterbury  Willimantic

Special Notice to DSS Clients about Phone Access

[Updated Tuesday, September 20, 2016, at 3:30 p.m.]


Please be advised that we are experiencing technical problems with access to our telephone Benefits Center.


Our main Client Information Line (interactive voice-response system) continues to be available at 1-855-6-CONNECT on a 24/7 basis.  However, callers are unable to choose the option of speaking directly to a DSS eligibility services worker in our Benefits Center during business hours.


At all times, DSS clients and applicants can go online to apply for or renew benefits, report changes, and use a service eligibility pre-screening tool (www.connect.ct.gov or www.ct.gov/dss).  Callers to 1-855-6-CONNECT can access the Client Information Line and use the interactive voice-response system check on benefits and other self-service options.  All 12 DSS field offices are also open from 8:30 a.m. to 4 p.m. weekdays (for locations: www.ct.gov/dss/fieldoffices). 


While direct phone access to DSS eligibility services workers is temporary limited, the agency continues to process all documents submitted online, via mail, and in person.


We apologize for any inconvenience and are doing everything possible to restore the Benefits Center phone service as quickly as possible.  We appreciate your patience and encourage the use of our online service options, interactive voice-response system and office visits while we address Benefits Center telephone situation.  Thank you.



For general information, please contact

55 Farmington Avenue, Hartford, CT 06105
Information and Referral: 1-800-842-1508 (recorded information) 
Toll-free TDD/TTY line: 1-800-842-4524

New!  Check out ‘Am I Eligible?’ – DSS service pre-screening tool for Connecticut residents – www.connect.ct.gov

New!  ‘MyAccount’ – DSS clients can activate an online benefit account for 24/7 information and access – www.connect.ct.gov

Phone access:

DSS Client Information Line & Benefits Center:

1. Call 1-855-6-CONNECT (1-855-626-6632)
(TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)
2. Follow the prompts to get the information you need
Our automated ‘interactive voice response’ telephone system will help DSS clients get the information you need without waiting to speak to an eligibility worker. You will also have the option of speaking to a worker, if you choose, during business hours.
Please use this, toll-free service instead of the local DSS numbers you have been using. This Client Information Line service is available 24/7. You can also connect directly to a worker in our Benefits Center by following the phone menu prompts, Monday through Friday, between 7:30 a.m. and 4:00 p.m. The Benefits Center is staffed with workers dedicated to answering your questions, processing change requests and providing you with information about other resources.
Online access to check benefits and report changes: www.connect.ct.gov
Online applications: www.ct.gov/dss/apply  
DSS Office hours are Monday through Friday between 8:00 a.m. and 4:30 p.m.
Additional online resources:

Content Last Modified on 6/30/2016 3:24:44 PM