DSS: New Britain Field Office


New Britain Field Office


Address - 30 Christian Lane, New Britain, CT 06051-4121

Follow this link for directions using Google Maps


Social Services Operations Managers -
Phil Ober

Key Office Telephone Numbers

Temporary Family Assistance (TFA), HUSKY and related SNAP benefits, call the Benefit Center at 1-855-6-CONNECT (1-855-626-6632). 

SAGA, Adult cash, Adult medical programs, and related SNAP benefits, call the Benefit Center at 1-855-6-CONNECT (1-855-626-6632).

Long-Term Care, Boarding Homes, and Waiver programs please call 1-855-6-CONNECT (1-855-626-6632).

Child Support Services, please call number 860-612-3465.

Fraud and Investigations, please call 860-612-3452.

Social Work Information Line please call 860-612-3550.

The toll-free Protective Services for the Elderly telephone number is 888-385-4225.

Protective Services for the Elderly 


Phone access:

DSS Client Information Line & Benefits Center:

1. Call 1-855-6-CONNECT (1-855-626-6632)
(TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)
 
2. Follow the prompts to get the information you need
 
Our automated ‘interactive voice response’ telephone system will help DSS clients get the information you need without waiting to speak to an eligibility worker. You will also have the option of speaking to a worker, if you choose, during business hours.
Please use this, toll-free service instead of the local DSS numbers you have been using. This Client Information Line service is available 24/7. You can also connect directly to a worker in our Benefits Center by following the phone menu prompts, Monday through Friday, between 7:30 a.m. and 4:00 p.m. The Benefits Center is staffed with workers dedicated to answering your questions, processing change requests and providing you with information about other resources.
Online access to check benefits and report changes: www.connect.ct.gov
 
Online applications: www.ct.gov/dss/apply  
 
DSS Office hours are Monday through Friday between 8:00 a.m. and 4:30 p.m.
 

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Content Last Modified on 5/27/2016 9:34:41 AM