New! DSS Client Information Line & Benefits Center:
1. Call 1-855-6-CONNECT (1-855-626-6632)
(TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)
2. Follow the prompts to get the information you need
Our new automated ‘interactive voice response’ telephone system will help DSS clients get the information you need without waiting to speak to an eligibility worker. You will also have the option of speaking to a worker, if you choose, during business hours.
Please use this new, toll-free service instead of the local DSS numbers you have been using. This Client Information Line service is available 24/7. You can also connect directly to a worker in our Benefits Center by following the phone menu prompts, Monday through Friday, between 7:30 a.m. and 4 p.m. The Benefits Center is staffed with workers dedicated to answering your questions, processing change requests and providing you with information about other resources.
Welcome to the website of the Department of Social Services, Southern Region. Staffed by 300 dedicated and responsive employees in New Haven, Norwich and Middletown offices, the Southern Region is responsible for the effective and efficient delivery of programs and services to 55 cities and towns in Connecticut. Established partnerships with the Bureau of Rehabilitative Services (BRS), the Department of Health and Addiction Services (DMHAS), Community Action Agency of New Haven, Inc. (NHCAA), Thames Valley Council for Community Action, Inc. (TVCCA), Training, Education, and Manpower, Inc. (TEAM), the Workforce Alliance Board, the Eastern CT Workforce Investment Board, as well as numerous cities and towns, have served to assist us in meeting the mission of the agency and region.
We hope you will find the Southern Region website to be an accurate and relevant source of information. We are hopeful that its links to services and programs will be an invaluable reference tool that will support our vision for a coordinated system of services that can be accessed regardless of whether you are a DSS customer or not.
DSS Client Information Line and Benefits Center: 1-855-6-CONNECT (1-855-626-6632)
Content Last Modified on 11/25/2013 4:56:20 PM