Stamford Field Office
Special Notice to DSS Clients and Partners about Phone and MyAccount Access
Please be advised that there will be a partial outage within the Client Information Line (interactive voice-response system) and the ConneCT MyAccount on Sunday, October 23rd, from 7 a.m. through 11 a.m. During this time, customers will not hear benefit details in the Client Information Line and will not be able to submit Online Renewals and Online Changes in the MyAccount. All other functionality will be up and running. This partial planned outage is being performed for important scheduled updates. We anticipate that the Client Information Line phone access (1-855-6-CONNECT, or 1-855-626-6632) and ConneCT MyAccount will be fully available after completion of this maintenance Sunday, October 23rd, at 11 a.m.
Address - 1642 Bedford Street, Stamford, CT 06905-4731
Follow this link for directions using Google Maps
Social Services Operations Manager - Rachel Anderson
DSS Client Information Line & Benefits Center:
1. Call 1-855-6-CONNECT (1-855-626-6632)
(TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)
2. Follow the prompts to get the information you need
Our automated ‘interactive voice response’ telephone system will help DSS clients get the information you need without waiting to speak to an eligibility worker. You will also have the option of speaking to a worker, if you choose, during business hours.
Please use this, toll-free service instead of the local DSS numbers you have been using. This Client Information Line service is available 24/7. You can also connect directly to a worker in our Benefits Center by following the phone menu prompts, Monday through Friday, between 7:30 a.m. and 4:00 p.m. The Benefits Center is staffed with workers dedicated to answering your questions, processing change requests and providing you with information about other resources.
DSS Office hours are Monday through Friday between 8:00 a.m. and 4:30 p.m.
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Content Last Modified on 4/5/2016 8:56:23 AM